Fantasy Women's Small Leather Crossbody Handbag

SHIPPING & DELIVERY POLICY

At USS Shoes, we are committed to providing an exceptional delivery experience while maintaining the highest standards of quality and sustainability. Every product is made especially for you upon placing your order, which is why delivery may take slightly longer. By producing on demand instead of in bulk, we help reduce overproduction and waste. Thank you for making thoughtful purchasing decisions.

SHIPPING OPTIONS

USS Shoes offers:

• Flat-rate shipping of $6.98 on all orders within the United States.

• Free Priority Shipping on all domestic orders over $90.

All available shipping options will be shown at checkout. To change your selection, click “Edit” under the shipping method before finalizing your order.

International Orders: Additional shipping fees may apply depending on your location and will be calculated at checkout. For remote or high-duty regions, extended delivery timeframes may apply.

ESTIMATED DELIVERY TIME

• United States, Canada, United Kingdom: 8–16 business days.

• Latin America & Remote Regions: 24–35 business days.

Please note: Delivery times are estimates and may vary due to customs processing, high shipping volume, or local conditions (such as weather or transportation delays).

ORDER FULFILLMENT

Your order is typically processed within 1–3 business days. If your tracking number is not provided within that period, your item is undergoing quality control review by our QA team to ensure it meets USS Shoes’ high standards.

You will receive a tracking number as soon as the package is ready for shipment. If you have questions or concerns about your order, please contact our support team at:

• Email: info@ussshoes.com

• Phone: (689) 333-6724 (Monday to Friday, 10:00 AM – 5:00 PM EST)

• Live Chat: available on our website during business hours

MULTIPLE WAREHOUSES

To serve customers globally, we ship from multiple warehouses located in the United States, Asia, and Europe. If you order multiple items, they may arrive in separate packages depending on inventory availability and logistics.

TRACKING & DELIVERY STATUS

Why is my tracking not updating?
It’s normal for tracking to remain static for a few days, especially during customs clearance or processing at international sort centers. Please allow 24–72 hours for updates to reflect.

“Origin Post is Preparing Shipment” – What does it mean?
This status means your package has been accepted by the origin country’s postal service and tracking will update once scanned by the receiving courier (e.g., USPS, FedEx).

SHIPPING & DELIVERY FAQ

Do you ship on weekends?
Our warehouses ship orders from Monday to Friday, excluding weekends and public holidays.

Can I expedite my delivery?
At this time, we do not offer express shipping options. However, priority shipping is applied to all qualifying U.S. orders over $90 at no additional cost.

What about duties or customs?
For international shipments, any applicable customs duties or taxes are the responsibility of the customer. These will vary by country and are not collected by USS Shoes at checkout.

If you don't find what you're looking for, you can see more frequently asked questions here.

USS SHOES – RETURNS & EXCHANGES POLICY

At USS Shoes, we are committed to offering products that combine comfort, quality, and purpose. If for any reason your purchase does not meet your expectations, we offer a 30-day return window for eligible items.

OUR RETURN POLICY

If your order was placed through our official online store, you may return any unworn, unwashed, and undamaged product within 30 calendar days of the delivery date. This includes all eligible footwear in our collections.

• Returns are free for customers located in the United States.

• No restocking fees apply.

• Final sale items are excluded from returns, including products from the following collections:

  • Men’s Clearance

  • Women’s Clearance

  • Women’s Clearance Shoes

  • Women’s Sandals Sale & Clearance

We want you to shop with confidence — try your shoes risk-free for 30 days.

FREQUENTLY ASKED QUESTIONS (FAQs)

How do I return a USS Shoes order?

To initiate a return, access our Returns Center using your order number and the email address used during checkout.

Note: If you're returning a product due to an incorrect size or a product not as described, detailed photos must be uploaded when submitting your request.

For shoes sold under specific third-party brands, the return shipping to the manufacturer’s warehouse may be the customer’s responsibility.

What is the exchange policy?

We only offer exchanges for items with manufacturing defects. If you need to request an exchange for the same item, you may do so via the Returns Center or by emailing us at info@ussshoes.com. Please wait for confirmation before sending the product back.

Are international returns covered?

No. Free return labels are only valid for returns shipped from within the United States. For international orders, customers are responsible for return shipping costs.

Refunds (If applicable)

Do not return any package to the sender’s address.

Once we receive and inspect your return, we will notify you of its approval or rejection. Approved refunds will be processed for the full value of the original invoice.

Refund Timeline:

• 5–10 business days: Time to receive and inspect your return at our fulfillment center.

• 2–10 additional business days: Time for your credit to reflect on your account (varies by bank or credit card provider).

If you have not received your refund within the expected timeline, please:

1. Recheck your bank account.

2. Contact your credit card company.

3. Contact your bank to confirm if the transaction is still processing.

If you’ve completed all the above and still haven’t received your refund, contact us at info@ussshoes.com or call us at (689) 333-6724. We’ll be glad to assist you.

What items are non-refundable or final sale?

Only regular-priced items are eligible for refunds and exchanges. All discounted, clearance, or limited-time promotional items are considered final sale and cannot be returned, refunded, or exchanged.

Gifts

If your order was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of the returned item. Once your return is processed, a gift certificate will be issued.

If the item was not marked as a gift or was sent to our address to be forwarded later, any approved refund will be issued to the original purchaser.

ADDITIONAL TERMS

USS Shoes reserves the right to request and securely store consumer identification (such as a valid state or government-issued ID) for returns and exchanges. This information is used exclusively for verification and to monitor return activity. We do not sell or share this data.

We also reserve the right to limit or deny returns if the return behavior appears excessive or abusive — with or without a receipt.

NEED HELP?

If you have any questions about returns, exchanges, or eligibility, our team is here to help:

Email: info@ussshoes.com
Phone: (689) 333-6724 (Monday to Friday, 10:00 AM – 5:00 PM EST)
Write to us: Live Chat (Available during business hours on our website)

Frequently Asked Questions

How long will it take for my order to arrive?

Each product is made especially for you as soon as you place your order. This personalized production model helps reduce overproduction and supports responsible manufacturing. Because of this, processing takes between 1–3 business days, followed by shipping.

• For most destinations like the United States, Canada, and Australia, delivery typically takes 8–16 business days.

• For countries in Latin America or remote regions, delivery may take 24–35 business days.

If your tracking number is not available within 3 business days, your order may still be under final quality control. Our QA team ensures every item meets our standards before shipment. We appreciate your patience and are committed to keeping you informed at every step.

For order status or shipping updates, please contact us at:

• Email: info@ussshoes.com

• Phone: (689) 333-6724 (Monday to Friday, 10:00 AM – 5:00 PM EST)

• Live Chat: Available during business hours on our website.

Where are your shoes made?

At USS Shoes, we design every model with precision, comfort, and aesthetic excellence in mind. Our products are crafted by experienced manufacturers in Asia, a region globally recognized for high-quality footwear production.

We follow a model of on-demand production, allowing us to offer:

• Tailored craftsmanship

• Competitive pricing

• Reduced environmental impact

This approach supports our mission to democratize luxury by offering sophisticated, elegant shoes that are both affordable and sustainable.

Which days do you ship?

We ship Monday through Friday, excluding weekends and national holidays. Orders placed during weekends or holidays will be processed on the next business day.

Where do you ship from?

To optimize delivery times and availability, we fulfill orders from multiple logistics hubs located in the United States, Asia, and Europe. If you ordered more than one item, they may arrive separately depending on stock availability at our fulfillment centers.

What is the delivery time for global brand collaborations?

For items sold in collaboration with international brands, shipping is handled directly by their preferred carriers such as FedEx, UPS, or USPS. Delivery times may vary based on the shipping method selected during checkout. Please refer to the product page or confirmation email for estimated delivery timelines.

Do your free return labels apply to international orders?

Unfortunately, free return shipping is only available for orders shipped from within the United States. If you are located outside of the U.S., you will be responsible for the return shipping costs.

How long do refunds take?

Once we receive and inspect your returned item at our fulfillment center, your refund will be processed within 5–10 business days. If the refund is issued to a credit card, please allow an additional 2–10 business days for the credit to appear on your statement, depending on your financial institution.

If you believe your refund is delayed or missing, contact us at info@ussshoes.com or call (689) 333-6724.

This product is made especially for you

This product is made to order, just for you, after you place your purchase. This method allows us to avoid overproduction, reduce waste, and ensure that each product is crafted with care and purpose. Thank you for choosing responsibly.

If you don't find what you're looking for, you can see more frequently asked questions here.