Returns

 

RETURN POLICY/COVID-19 UPDATE

In order to protect our employees and our customers from any additional risk, we have made the decision to change our product return policy.

We will not be accepting returns of any product until further notice. Once a product has left the warehouse, we cannot accept it back and give a refund.

This policy applies to the entire EE.UU and the world. 

 

WHAT IS ULTRA SELLER SHOES RETURN POLICY?


We sell our shoes to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that you can return any item (some exceptions apply) for any reason within 30 days.

That even includes all the shoes in our collections. No questions are asked and there are no shipping costs for guests and members. And after 30 days, you can still return the items if they are unworn and unwashed.

So go ahead, buy with confidence and enjoy your 30-day trial without risks.


FAQs

How do I return an Ultra Seller Shoes order?

Follow our simple instructions to return an order from ultrasellershoes.com. And remember, we always cover return shipping for guests and members of Ultra Seller Shoes.


Instructions

• Send an email to our team at info@ultrasellershoes.com requesting the return of your package.
• Pack the items you are going to return.
• Print your return label that will be sent to your email and attach it to the package.
• Deliver the package to the carrier identified on the label.
• The return shipping will have no cost.
• Once we have the package it will be checked, if everything is correct we will make the return immediately.


ADDITIONAL INFORMATION

Refunds (if applicable)

DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a credit will be processed for the total invoice.


Late or missing refunds (if applicable)

If you have not yet received a refund, first verify your bank account again. Then, contact your credit card company, it may take a while until your refund is officially published. Then contact your bank. There is often a processing time before a refund is issued.


If you have done all this and have not yet received your refund, contact us at info@ultrasellershoes.com.


Sale items (if applicable)

You can only reimburse items at regular price. Unfortunately, discounted items or special promotions cannot be refunded.


Exchanges (if applicable)

We only replace products with factory defects. If you need to exchange it for the same item, send us an email to info@ultrasellershoes.com and wait for you to be notified that your change has been approved to send your item to: 1201 Muzano St. # A-201 Kissimmee Florida US 34741


Gifts

If the item was marked as a gift when it was purchased and sent directly to you, you received a gift for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when it was purchased, or if the gift was sent to us to be sent later, we will send you a refund and you will be informed of its return.


Shipping

To return your product, you must mail it to 1201 Muzano St. # A-201 Kissimmee Florida US 34741

You are not responsible for paying your own shipping costs to return your item. The shipping costs are free.

If you send an item over $ 75, you should consider using a shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item.

Important

Due to sanitation measures temporarily applied to reduce COVID-19 infection, return labels are not available for international orders at this time. This service is only available to the United States.