WHAT IS USS RETURN POLICY?
We sell our shoes to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that you can return any item (some exceptions apply to certain brand name shoes) for any reason within 30 days. That even includes all the shoes in our collections. No questions are asked and there are no shipping costs for USS guests and members.
So go ahead, buy with confidence and enjoy your 30-day trial without risks.
How do I return a USS order?
You’ll need to access your order with your order number and email address at the returns center. And remember, we always cover return shipping for United States guests and members. (Some exceptions apply to certain brand name items).
Important: Returns for incorrect size or product not as described, you must provide detailed photos of the product before submitting the request at the returns center. For orders of specific brand shoes, you will have to pay the cost of shipping to the manufacturer's warehouse.
Refunds (if applicable)
DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a refund will be processed for the total invoice.
Late or missing refunds (if applicable)
If you have not yet received a refund, first verify your bank account again. Then, contact your credit card company, it may take a while until your refund is officially published. Then contact your bank. There is often a processing time before a refund is issued.
If you have done all this and have not yet received your refund, contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular-priced items can be exchanged and refunded. Unfortunately, discounted items or special promotions cannot be refunded, canceled, or exchanged.
Exchanges (if applicable)
We only replace products with manufacturing defects. If you need to exchange it for the same item, you can specify this at the returns center or email us at email@example.com and wait to be notified that your exchange has been approved.
If the item was marked as a gift when it was purchased and sent directly to you, you received a gift for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when it was purchased, or if the gift was sent to us to be sent later, we will send you a refund, and you will be informed of its return.
We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.