Shipping and Delivery
WHAT ARE ULTRA SELLER SHOES SHIPPING OPTIONS?
Important: As you know, there was an unexpected outbreak of Coronavirus in China, most of the factory staff have not been able to go to work, because the Chinese government extended the holiday period to reduce the infection. If you experience delays with your order we are already doing everything possible to deliver the orders as quickly as possible, and the workers are already joining. We appreciate your understanding of this difficult situation that the country of China is experiencing. If you are not satisfied with the time, you can cancel your order after 48 hours of placing the order and we will refund your money.
Ultra Seller Shoes Guests and Members automatically receive free standard shipping.
Both Ultra Seller Shoes Members and guests also have the opportunity to select from additional shipping options during checkout—just click “Edit” in the shipping header to change the shipping selection.
• When is the update of my tracking number available?
Tracking information will be available 1-3 business days when the package arrives at the unit and is out of delivery. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.
• Why in the tracking number information does it say that my package comes from China?
Ultra Seller Shoes ships directly from the manufacturer in Putian-China if your order is not in any warehouse in the United States. If you ordered multiple items, keep in mind that they can arrive separately. Delivery time in the United States, Canada, and the United Kingdom can take between 12 and 16 business days, and Latin American or very remote countries can take between 25 and 45 business days.
• Why doesn't my tracking number update?
If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.
Also, the packages pass through the office and customs control of the United States, this can affect the delivery time and update of your package.
The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Saturday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc.).
• What does Origin Post is Preparing Shipment mean?
It means the original country postal service has accepted packet and the information has been electronically sending to destination courier such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.
Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.
If you have questions about the status of your package, you can contact us.