Shipping and Delivery



USS Shoes Guests and Members automatically receive free standard shipping within the United States.

Both USS Shoes Members and guests also have the opportunity to select from additional shipping options during checkout—just click “Edit” in the shipping header to change the shipping selection. (For some very remote countries, shipping charges are applied in the payment process).


• When is the update of my tracking number available?

Tracking information will be available 1-3 business days when the package arrives at the unit and, is out of delivery. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.

• Why doesn't my tracking number update?

If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.

To enhance the worldwide shipping experience, we have multiple warehouses located in the United States, Asia, and Europe. If you ordered one or more items, please note that they may arrive separately if any of the items are not available at the main warehouse.  

Also, the packages pass through the office and customs control of the United States, which can affect the delivery time and update of your package.

Delivery time in the United States, Canada, and the United Kingdom can take between 8 and 16 business days, and Latin American or very remote countries can take between 24 and 35 business days.

The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Friday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc).

• What does Origin Post is Preparing Shipment to mean?

It means the original country postal service has accepted the packet and the information has been electronically sent to the destination courier, such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.

Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.

If you have questions about the status of your package, you can contact us.