Frequently Asked Questions

Returns and exchanges

If you are not 100% satisfied with your purchase from USS you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For more information on returns, please see the USS Returns/Exchanges.

USS is very sorry that your gift did not work for you. Please contact the USS Customer Team at for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back.

As a USS customer, you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items on the returns center page. If an item is eligible, you will see an option on your page to select an item to exchange and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via live chat, or email, and we will gladly assist you with the exchange process. Our Customer Team is available and then happy to help!

We will be happy to help you print a new label. The easiest way to get another free label is to contact us via email or live chat and our customer service team will send you another free label.

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Regrettably, our free shipping labels do not cover international returns. To use our free labels, shipments must be sent from the United States.

If you process the return by yourself through our website, unfortunately, USPS is the only option for most customers. However, we understand that USPS isn't always convenient for everyone, and we want to make returning to USS as easy as possible. If you would rather receive a UPS return label instead of a USPS return label, simply contact us, and we'll be happy to send you one!

Across the Board

Yes! If you're looking for the perfect gift or just doing some last-minute shopping, Gift Cards are the perfect solution for you! Give one today!

No. We do not do back orders. If an item is out of stock the USS Customer Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be canceled unless a replacement item is requested.

No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us, and we will be happy to help you locate it.

Yes, we do! To get in contact with one of our live chat specialists, look for the live chat button located at the bottom right of the page, available hours are 10:00 am - 5:00 pm - Eastern Time (ET). If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via live chat at this time.

You can write a product review with just 5 easy steps:

1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer questions’, you will see a button titled ‘Write a review’.

2. Once you click that button, you will have a rating section, the title, a text box, and two sections about your name and email. Fill in all the information.

3. Then, click on the black ‘Post’ button.

4. Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.

5. Please visit our Review Guidelines and Terms of Use to review the legal terms and conditions concerning your submission of reviews.

There is a quick and easy way to unsubscribe from our mailing list:

Email us at and one of our customer service representatives will unsubscribe your email address.

Using your code is as easy as 1-2-3!

Place all of the items in your shopping cart and proceed to checkout. Under Your Payment Information, find the box labeled "Gift Cards and Coupons". Enter your code in the box and click "Apply".

We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Unfortunately, does not know if an item will go on sale or be marked down until it actually happens. It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

• Visit the website and click on "My Account" in the upper right-hand corner of the page.

• Log in to your account by typing your previous e-mail address and password.

• Once logged in, click on "Edit Profile" towards the right-hand side of the page.

• Type your new e-mail address

• Verify your "Current password" at the bottom.

• Click "Update Now."

• Your e-mail will be updated.

In addition, we will be happy to update your email address through our customer service Please let us know if there is anything else we can help you with. is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first-come, first-served basis, so please make sure that you place your order quickly.

Payment Information

Currently, can accept international credit cards, and we can ship to most countries worldwide, for very remote countries, please contact our customer service team, and they will be happy to help.

Please enter the correct information in the required fields. Orders placed with the use of an international credit card may take up to 72 hours to complete before shipping. We apologize for any inconvenience this may cause.

No. At this time, does not accept Cashier's Checks or Money Orders. currently accepts Visa, MasterCard, Discover, Diners Club, American Express, PayPal, Klarna, and Afterpay for all orders.

• If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

• We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.


A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

You need to enable cookies on your browser to enjoy all the shopping features on Cookies need to be enabled on your browser, so you can add products to your shopping cart and to access your account information. If you share your computer with others, and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.

Please double-check the credit card number and expiration date on your card. Also, please be aware that currently accepts Visa, MasterCard, Discover, Diners Club, American Express for credit card payment.


With your account, you will have access to the following information:

• Your Account Information

• Your Order History

• Process a Return

• Your Wish List

• Your Email Subscriptions

• Your Coupons and Gift Cards

• Your Email Subscriptions

• Your Coupons and Gift Cards

Three Quick and Easy Solutions - We're Here to Help You!

1. Email our customer service team, emails are answered in the order they are received, and we will respond to your email as quickly as possible.

2. Get connected with live help: ask your question right now with a member of the USS customer service team. Go ahead - start a conversation now by visiting our live chat page.

3. For assistance in Spanish, please write to us at Ask the questions in Spanish and the team will be ready to speak with you.

We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide. We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry. Learn more from the links below:

• Learn more about USS
• Give us a Shout!
• Read Customer Testimonials
• Glossary of Terms

What are your shipping and return policies?

Unlike many other websites that have special rules and lots of fine print, offers free shipping on all orders placed on the website within the United States and its territories, with no minimum orders or special exceptions. We believe that for the best possible online shopping experience, our customers shouldn't have to pay for domestic return shipping either. For international orders the shipping cost varies by country, the information will be available in the payment process, for international returns the shipping cost will be paid by the customer, we are working to offer this free service to our customers around the world. If for any reason you are not satisfied with your purchase, simply complete our easy returns process at the returns center. With our 30-day return policy, there are no special catches or exceptions. For help with your return or exchange, please email the customer service team at, and they will respond as quickly as possible,

Shipping Policies and Return Policies of