Altair Unisex Running Shoes

WHAT ARE USS SHOES SHIPPING OPTIONS? 

USS Shoes Guests and Members automatically receive free standard shipping within the United States.

Both USS Shoes Members and guests also have the opportunity to select from additional shipping options during checkout—just click “Edit” in the shipping header to change the shipping selection. (For some very remote countries, shipping charges are applied in the payment process).


ADDITIONAL INFORMATION

• When is the update of my tracking number available?

Tracking information will be available 1-3 business days when the package arrives at the unit and, is out of delivery. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.

If the tracking number has not been provided within 3 business days, your item is still under quality control review, our QA experts ensure the product meets our high standards.

We understand the need for timely delivery and apologize for the additional time. We strive to earn and maintain your trust. If we make a mistake, we will correct it.

If you want additional information regarding your order you can contact us through our customer service email info@ussshoes.com or our Live Chat from our website during business hours.

• Why doesn't my tracking number update?

If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.

To enhance the worldwide shipping experience, we have multiple warehouses located in the United States, Asia, and Europe. If you ordered one or more items, please note that they may arrive separately if any of the items are not available at the main warehouse.  

Also, the packages pass through the office and customs control of the United States, which can affect the delivery time and update of your package.

Delivery time in the United States, Canada, and the United Kingdom can take between 8 and 16 business days, and Latin American or very remote countries can take between 24 and 35 business days.

The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Friday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc).

• What does Origin Post is Preparing Shipment to mean?

It means the original country postal service has accepted the packet and the information has been electronically sent to the destination courier, such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.

Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.

If you have questions about the status of your package, you can contact us.

WHAT IS USS SHOES RETURN POLICY?

We sell our shoes to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that You can return items if they’re unworn and unwashed for any reason within 30 days. And remember, returns are always free for USS Shoes Members. That even includes all the shoes in our collections. No questions are asked and there are no shipping costs for USS Shoes guests and members within the United States. 

So go ahead, buy with confidence and enjoy your 30-day trial without risks.


FAQs

How do I return a USS Shoes order?

You’ll need to access your order with your order number and email address at the returns center. And remember, we always cover return shipping for USS Shoes guests and members.

Important: Returns for incorrect size or product not as described, you must provide detailed photos of the product before submitting the request at the returns center. For orders of specific brand shoes, you will have to pay the cost of shipping to the manufacturer's warehouse.


ADDITIONAL INFORMATION

Refunds (if applicable)

DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a refund will be processed for the total invoice.

Late or missing refunds (if applicable)

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Sale items and special discounts (if applicable)

Only regular-priced items can be exchanged and refunded. Unfortunately, discoun