Nelly Girls' Flat Shoes

WHAT ARE USS SHOES SHIPPING OPTIONS? 

USS Shoes Guests and Members automatically receive free standard shipping within the United States.

Both USS Shoes Members and guests also have the opportunity to select from additional shipping options during checkout—just click “Edit” in the shipping header to change the shipping selection. (For some very remote countries, shipping charges are applied in the payment process).


ADDITIONAL INFORMATION

• When is the update of my tracking number available?

Tracking information will be available 1-3 business days when the package arrives at the unit and, is out of delivery. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.

If the tracking number has not been provided within 3 business days, your item is still under quality control review, our QA experts ensure the product meets our high standards.

We understand the need for timely delivery and apologize for the additional time. We strive to earn and maintain your trust. If we make a mistake, we will correct it.

If you want additional information regarding your order you can contact us through our customer service email info@ussshoes.com or our Live Chat from our website during business hours.

• Why doesn't my tracking number update?

If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.

To enhance the worldwide shipping experience, we have multiple warehouses located in the United States, Asia, and Europe. If you ordered one or more items, please note that they may arrive separately if any of the items are not available at the main warehouse.  

Also, the packages pass through the office and customs control of the United States, which can affect the delivery time and update of your package.

Delivery time in the United States, Canada, and the United Kingdom can take between 8 and 16 business days, and Latin American or very remote countries can take between 24 and 35 business days.

The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Friday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc).

• What does Origin Post is Preparing Shipment to mean?

It means the original country postal service has accepted the packet and the information has been electronically sent to the destination courier, such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.

Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.

If you have questions about the status of your package, you can contact us.

WHAT IS USS SHOES RETURN POLICY?

We sell our shoes to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that You can return items if they’re unworn and unwashed for any reason within 30 days. And remember, returns are always free for USS Shoes Members. That even includes all the shoes in our collections. No questions are asked and there are no shipping costs for USS Shoes guests and members within the United States. 

So go ahead, buy with confidence and enjoy your 30-day trial without risks.


FAQs

How do I return a USS Shoes order?

You’ll need to access your order with your order number and email address at the returns center. And remember, we always cover return shipping for USS Shoes guests and members.

Important: Returns for incorrect size or product not as described, you must provide detailed photos of the product before submitting the request at the returns center. For orders of specific brand shoes, you will have to pay the cost of shipping to the manufacturer's warehouse.


ADDITIONAL INFORMATION

Refunds (if applicable)

DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a refund will be processed for the total invoice.

Late or missing refunds (if applicable)

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Sale items and special discounts (if applicable)

Only regular-priced items can be exchanged and refunded. Unfortunately, discounted items or special promotions cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace products with manufacturing defects. If you need to exchange it for the same item, you can specify this at the returns center or email us at info@ussshoes.com and wait to be notified that your exchange has been approved.

Do your free shipping labels cover international returns?

Regrettably, our free shipping labels do not cover international returns. To use our free labels, shipments must be sent from the United States.

Gifts

If the item was marked as a gift when it was purchased and sent directly to you, you received a gift for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when it was purchased, or if the gift was sent to us to be sent later, we will send you a refund, and you will be informed of its return.


OTHER TERMS

We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.

How long will it take for my order to arrive?

• We will process and ship your order the same day or within 2-3 business days. Shipping time depends on your location.

If the tracking number has not been provided within 3 business days, your item is still under quality control review, our QA experts ensure the product meets our high standards.

We understand the need for timely delivery and apologize for the additional time. We strive to earn and maintain your trust. If we make a mistake, we will correct it.

If you want additional information regarding your order you can contact us through our customer service email info@ussshoes.com or our Live Chat from our website during business hours.

• Being free shipping, the arrival time is between 8 and 16 business days for countries such as the United States, Canada, and Australia. Latin American or very remote countries can take up to 24 and 35 business days.


Which days do you ship?

• Our warehouse ships orders from Monday - Friday excluding weekends and holidays.


Where do you ship from?

• To enhance the worldwide shipping experience, we have multiple warehouses located in the United States, Asia, and Europe. If you ordered one or more items, please note that they may arrive separately if any of the items are not available at the main warehouse.  

Late or missing refunds (if applicable)

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Do your free shipping labels cover international returns?

Regrettably, our free shipping labels do not cover international returns. To use our free labels, shipments must be sent from the United States.

What is the delivery time with the collaborations of global brands?

• Collaborations with global brands have their shipping agency and each brand has its delivery time, either by FedEx, UPS, USPS, additional shipping information is available during the payment process.

If you don't find what you're looking for, you can see more frequently asked questions here.