Important information about your shipment delays: We appreciate your patience with shipping delays. Due to the increased order volume and the impact of COVID-19, your order may take longer to arrive. Check your email to see all order status updates. We will email you once the items are shipped from our distribution center.
What are you doing to keep my package safe?
Here are a few things we’re doing to take care of our team in the distribution center and your order: We have frequent deep cleaning and sanitation of work stations before and after shifts. We’re regularly disinfecting common areas. We’re constantly monitoring and adhering to protocols recommended by the WHO and the CDC.
Ultra Seller Shoes Guests and Members automatically receive free standard shipping.
Both Ultra Seller Shoes Members and guests also have the opportunity to select from additional shipping options during checkout—just click “Edit” in the shipping header to change the shipping selection.
• When is the update of my tracking number available?
Tracking information will be available 1-3 business days when the package arrives at the unit and is out of delivery. We are experiencing temporary processing and shipping delays as we monitor and adapt to the COVID-19 situation. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.
• Why in the tracking number information does it say that my package comes from China?
Ultra Seller Shoes ships directly from the manufacturer in Putian-China if your order is not in any warehouse in the United States. If you ordered multiple items, keep in mind that they can arrive separately. Delivery time in the United States, Canada, and the United Kingdom can take between 8 and +16 business days (Please read the Important information about your shipment delays), and Latin American or very remote countries can take between 24 and 35 business days.
• Why doesn't my tracking number update?
If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.
Also, the packages pass through the office and customs control of the United States, this can affect the delivery time and update of your package.
The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Saturday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc.).
• What does Origin Post is Preparing Shipment mean?
It means the original country postal service has accepted packet and the information has been electronically sending to destination courier such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.
Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.
If you have questions about the status of your package, you can contact us.
WHAT IS ULTRA SELLER SHOES RETURN POLICY?
We sell our shoes to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that you can return any item (some exceptions apply to certain brand name shoes and sales items) for any reason within 30 days.
That even includes all the shoes in our collections. No questions are asked and there are no shipping costs for guests and members.
So go ahead, buy with confidence and enjoy your 30-day trial without risks.
How do I return an Ultra Seller Shoes order?
Follow our easy instructions to return an order from ultrasellershoes.com. And remember, we always cover return shipping for Ultra Seller Shoes guests and members in the United States. (Some exceptions apply to certain brand name shoes).
• Email our team at firstname.lastname@example.org requesting the return of your package. • Pack the items you are going to return. • Print your return label that will be sent to your email and attach it to the package. • Deliver the package to the carrier identified on the label. • The return shipping will have no cost. • Once we have the package it will be checked, if everything is correct we will make the return immediately.
Important: Returns for a wrong size or the product is not as described, you must provide detailed photos of the product before sending. For specific brand shoe orders, you will have to pay the shipping cost to the manufacturer's warehouse.
Refunds (if applicable)
DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a credit will be processed for the total invoice.
Late or missing refunds (if applicable)
If you have not yet received a refund, first verify your bank account again. Then, contact your credit card company, it may take a while until your refund is officially published. Then contact your bank. There is often a processing time before a refund is issued.
If you have done all this and have not yet received your refund, contact us at email@example.com.
Sale items (if applicable)
Only regular-priced items can be exchanged and refunded. Unfortunately, discounted items or special promotions cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace products with factory defects. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and wait for you to be notified that your change has been approved to send your item to: 1201 Muzano St. Kissimmee Florida US 34741
If the item was marked as a gift when it was purchased and sent directly to you, you received a gift for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when it was purchased, or if the gift was sent to us to be sent later, we will send you a refund and you will be informed of its return.
To return your product, you must mail it to 1201 Muzano St. Kissimmee Florida US 34741
You are not responsible for paying your own shipping costs to return your item. The shipping costs are free.
If you send an item over $75, you should consider using a shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item.
Due to sanitation measures temporarily applied to reduce COVID-19 infection, return labels are not available for the US and international orders at this time.
How long will it take for my order to arrive?
• We will process and ship your order the same day or within 2-3 business days. Shipping time will vary based on your location, as we can't control the speed.
• Being free shipping, the arrival time is between 8 and +16 business days for countries such as the United States, Canada, and Australia. Latin American or very remote countries can take up to 24 and 35 business days. If you have not received your order in that period, you will receive a refund once you have notified our representatives.
Why are a lot of products on sale?
• We work with many distributors to find the best deals for our customers.
Which days do you ship?
• Our warehouse ships orders from Monday - Friday excluding weekends and holidays.
Where do you ship from?
•We ship directly from the manufacturer (Putian-China). We have multiple fulfillment centers if you ordered multiple items please note that they may arrive separately. We also have a warehouse in the U.S.A.
What is the delivery time with the collaborations of global brands?
• Collaborations with global brands have their shipping agency and each brand has its delivery time, either by FedEx, UPS, USPS, additional shipping information is available during the payment process.